Microsoft 365
Manage user accounts, licenses, email, collaboration tools, and security settings, and provide user support.
Ongoing IT support
Managed IT
Dependable management for Microsoft 365, devices, networks, and the systems your business relies on.
Keep the technology you depend on reliable
DKWS manages the systems behind everyday work so they stay maintained, secure, and ready to support your business. Managed IT can provide ongoing support alongside an IT strategy, automation, or cloud project engagement.
Core capabilities
Networks and firewalls
Maintain business networks, firewalls, and Wi-Fi through monitoring, updates, troubleshooting, and security management.
Backup and recovery
Manage and monitor backups, test restores, and plan how to recover after a disruption.
Monitoring and maintenance
Identify issues early, keep systems updated, and maintain documentation for consistent support.
Security in operations
Build security into everyday IT management through access controls, encryption, updates, and network protections.
Endpoints and support
Maintain business computers and servers, manage updates and protection, and help employees resolve technical problems.
Service details
These capabilities are available individually or together. The details below show what DKWS can manage and the practices behind each service.
Microsoft 365
DKWS helps manage the accounts, email, collaboration tools, and security settings your team uses every day. We keep the environment organized as your team and business needs change.
Users and licenses
Set up and remove accounts, assign licenses, manage groups and permissions, and keep access aligned with employee roles.
Email and collaboration
Support the configuration and everyday use of Exchange Online, Teams, SharePoint, and OneDrive.
Security and sharing
Manage multifactor authentication, sign-in settings, and sharing permissions appropriate to your organization.
Data protection
Review retention and recovery needs, then manage backup and restore practices included in the agreed service scope.
For cloud architecture, migrations, and major modernization projects, see Cloud Strategy & Modernization.
Managed networks and firewalls
Business operations depend on a stable, secure network. DKWS takes responsibility for the ongoing health and performance of switches, routers, firewalls, and wireless access points.
Visibility and response
Monitor network devices and investigate alerts to identify and address issues early.
Updates and documentation
Manage firmware and security updates, maintain configurations and network diagrams, and coordinate equipment additions, moves, and changes.
Performance and growth
Tune wired and wireless performance and plan for additional employees, locations, and cloud services.
Network security
Review firewall rules, wireless encryption, access permissions, and network segmentation. Strengthen configurations and review them regularly to reduce security risks.
Depending on your needs, network work can also include Wi-Fi optimization and site surveys, guest wireless setup, network segmentation using virtual local area networks (VLANs), firewall rule reviews, and network documentation.
Backup and recovery
Backups are useful only when they can be restored. DKWS designs and manages backup and recovery around your recovery objectives and risk tolerance.
Protection design
Use onsite, offsite, and cloud backups as appropriate. Consider isolated or immutable backup options to reduce ransomware risk.
Ongoing verification
Monitor backup jobs and alerts, resolve failures, and run scheduled test restores to confirm that protected data is usable.
Recovery planning
Agree on how quickly systems need to be restored and how much data loss the business can tolerate, then plan recovery around those requirements.
Managed endpoints
Laptops, desktops, and mobile devices need consistent setup and ongoing care. DKWS applies enterprise management practices to keep devices reliable, secure, and easy to support throughout their lifecycle.
Monitoring and maintenance
Monitor device health, performance, and availability. Manage operating system and third-party application updates to reduce security gaps and prevent avoidable support issues.
Consistent configuration
Use standardized builds, settings, and policies across workstations and other endpoints. Consistency improves security and gives employees a more predictable experience.
Endpoint protection
Apply antivirus and anti-malware protection, disk encryption, and policy enforcement appropriate to the environment.
Employee onboarding and offboarding
Set up devices and access for new employees, remove access and retire or reassign devices when employees leave, and provide remote troubleshooting and support.
Our founders have designed and managed IT systems for organizations with complex needs. That experience shapes a practical approach to consistent configuration, proactive maintenance, and responsive support.
Let’s talk about what your business needs
No obligation. Clear guidance on your next steps.
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